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Kestly Development

Developing Employees

Six Keys to Unlocking the Potential of Frontline ManagersSix Keys to Unlocking the Potential
of Frontline Managers

Times of change present many challenges for organizations, particularly for frontline managers. This fact inspired us to identify six keys to unlocking the potential of frontline managers. Open this report or request the full report »

Times of change present many challenges for organizations, particularly for frontline managers whose people will be responsible for implementing the change. Pressure to perform is high, as are emotions, and everyone is expected to do more with less.

In service industries, research has found that three factors drive performance: the work climate; the ways teams act together and the ways that things are done; and the engagement, commitment and satisfaction of employees. Leadership—particularly the quality of supervision and the nature of the relationships between supervisors and their teams—is crucial to performance in each of these areas.

Identify employees with the capability and interest to be good managers

Open this report or request the full report »